Frequently Asked Questions

1. What is Lootique?

Lootique is a premium subscription service offering themed boxes that blend luxury with discovery. Each month, we curate a refined selection of cosmetics, gourmet food and beverages, and unique items designed to surprise and inspire.

2. How does the subscription work?

When you subscribe to Lootique, you'll receive a themed box every month delivered directly to your door. Simply choose your preferred box type — such as The Essence Edit, Taste Voyage, or Little Discoverers — and enjoy a new experience each month. You may pause or cancel your subscription at any time through your customer account.

3. What kinds of products can I expect in my box?

Each box is carefully curated to reflect its monthly theme.

• The Essence Edit features luxury cosmetics and self-care items.
• Taste Voyage brings gourmet food and beverages inspired by a different country each month.
• Little Discoverers includes delightful items crafted for children's learning and enjoyment.

Occasionally, we also release limited Special Edition boxes, available for a short time only.

4. When will I receive my box?

Monthly boxes are shipped between the XX and XX of each month. Delivery times may vary depending on your location. You will receive a tracking number once your order is dispatched.

5. Can I gift a Lootique subscription?

Absolutely. Lootique boxes make thoughtful and memorable gifts. You can choose a one-time box or a pre-paid subscription, and we will include a personalized message in the first delivery upon request.

6. Can I choose what goes inside my box?

Lootique is designed around the joy of discovery — each box is a surprise. However, we ensure every item is selected with the utmost attention to quality and theme consistency.

7. What if I have allergies or dietary restrictions?

Please note that some products included in the Taste Voyage boxes may contain or have been produced in facilities that handle common allergens. We recommend reviewing product labels carefully before consumption.

8. Do you ship internationally?

At present, Lootique ships exclusively within Europe. Shipping costs and delivery times vary by destination and are calculated at checkout.

9. What is your return or refund policy?

Due to the curated nature of our boxes, we generally do not accept returns. However, if your box arrives damaged or incomplete, please contact our customer service team within 7 days of delivery, and we will resolve the issue promptly.

10. How can I contact Lootique?

You can reach our customer support team through our email support@lootique.com.
We aim to respond to all inquiries within 24 hours.