Privacy Policy

1. Information We Collect

Because Lootique uses Shopify's secure commerce platform, most personal data is collected and processed by Shopify on our behalf.

1.1 Information You Provide to Shopify

When you make a purchase or subscribe through our Shopify storefront, Shopify collects:

  • Contact details (name, email address, billing and delivery address, phone number)
  • Payment information, processed securely through Shopify or its payment partners
  • Order details, such as purchased products and transaction history

Lootique does not directly handle or store your payment data. All transactions are processed through Shopify's PCI-DSS-compliant systems.

1.2 Information You Provide Directly to Us

If you contact Lootique directly (e.g., by email or contact form), we may collect:

  • Your name and email address
  • The contents of your message

1.3 Information Collected Automatically

When you browse our storefront, certain information may be automatically collected by Shopify and by our analytics tools:

  • Usage data (pages visited, time spent, referral source)
  • IP address and device information
  • Cookies and similar technologies for session management and analytics

For more about how Shopify uses cookies, see Shopify's Cookie Policy.

2. How We Use Your Information

Your personal data is used to:

  • Process and deliver orders and subscriptions via Shopify
  • Provide customer support and respond to inquiries
  • Improve and personalize your shopping experience
  • Send updates and marketing communications (only with your consent)
  • Comply with legal, accounting, and tax obligations

3. Legal Basis for Processing (GDPR)

We rely on the following legal bases under the General Data Protection Regulation (GDPR):

  • Performance of a Contract - to fulfill purchases or subscriptions
  • Consent - for marketing emails and optional cookies
  • Legitimate Interests - to improve our Website and services
  • Legal Obligation - to comply with laws and regulations

You may withdraw your consent at any time by contacting support@lootique.com.

4. Sharing Your Information

We do not sell or rent your data. Your information may be shared only as follows:

  • Shopify - our e-commerce platform provider. Shopify securely stores and processes customer data on our behalf.
  • Service Providers - third parties assisting with analytics, email delivery, or marketing (all GDPR-compliant).
  • Legal Obligations - when required by law or to protect our rights.
  • Business Transfers - in the event of a merger or acquisition.

You can read Shopify's full Privacy Policy here: https://www.shopify.com/legal/privacy

5. Data Retention

Shopify retains order and account data according to its own retention policies.

Lootique retains correspondence and marketing preferences as long as necessary to provide our services or until you withdraw consent.

When data is no longer needed, it is securely deleted or anonymized.

6. Your Data Protection Rights (GDPR)

You have the right to:

  • Access your data
  • Request correction or deletion
  • Object to or restrict processing
  • Request data portability
  • Withdraw consent for marketing

To exercise these rights, contact us at support@lootique.com.

7. Cookies and Tracking

We use cookies and similar technologies (managed by Shopify and third-party analytics tools) to:

  • Enable site functionality (e.g., cart management)
  • Measure traffic and performance
  • Remember user preferences
  • Deliver relevant promotions (if consented)

You can manage or disable cookies in your browser settings.

8. Data Security

Your data is protected by Shopify's security systems, including:

  • PCI-DSS-compliant payment processing
  • SSL encryption for all data transmissions
  • Secure firewalls and limited access controls

Lootique follows best practices to safeguard your information but cannot guarantee absolute security over the internet.

9. International Data Transfers

Shopify may transfer and process your data outside the European Economic Area (EEA), including in Canada and the United States. Such transfers are protected by adequate safeguards such as Standard Contractual Clauses or adequacy decisions.

10. Marketing Communications

You will receive marketing emails only if you opt in. You can unsubscribe at any time via the link in our emails or by contacting support@lootique.com.

11. Children's Privacy

Our services are not directed to individuals under 16 years old. If we learn that we have collected personal data from a child under 16 without parental consent, we will delete it immediately.

12. Changes to This Privacy Policy

We may update this policy to reflect operational, legal, or regulatory changes. The latest version will always be available on this page with an updated date.

13. Contact Us

Lootique Privacy Officer

Email: support@lootique.com